Privacy Policy
Effective Date: 26th January 2025
At VOCÊ, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://voceactive.com/) or make a purchase from our online store.
1. Who We Are
VOCÊ is an e-commerce website based in Northern Ireland. For the purposes of data protection laws, we are the data controller of the personal data you provide to us.
2. The Information We Collect
We collect and process the following types of personal data:
- Personal Information: Name, email address, phone number, billing address, and delivery address.
- Payment Information: Card details or other payment details (processed securely by our third-party payment providers).
- Account Information: Username, password, and purchase history if you create an account with us.
- Technical Information: IP address, browser type, operating system, and information about your visit (e.g., pages viewed, time spent on the site).
- Cookies and Tracking Data: Information collected through cookies to improve your user experience (see Section 7 below).
3. How We Use Your Information
We use your personal data for the following purposes:
- To Process Orders: To fulfil orders, manage payments, and arrange delivery.
- Customer Support: To respond to your queries or requests and provide after-sales service.
- Marketing Communications: To send promotional emails or updates (if you have opted in).
- Improving Our Website: To analyse user behaviour and improve the functionality and design of our website.
- Legal Obligations: To comply with applicable laws, regulations, or court orders.
4. Sharing Your Information
We may share your personal data with:
- Third-Party Service Providers: For payment processing, delivery services, IT support, and website hosting.
- Legal Authorities: When required by law or to protect our rights.
- Marketing Partners: If you have agreed to receive marketing communications.
We ensure that all third parties handling your data comply with GDPR and other relevant privacy laws.
5. Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data (where applicable).
- Restriction: Request that we restrict the processing of your data.
- Portability: Request to transfer your data to another service provider.
- Objection: Object to processing your data for direct marketing purposes.
- Withdraw Consent: Withdraw consent for processing where it has been previously given.
To exercise these rights, contact us at hello@voceactive.com.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences.
- Track your order as you shop.
- Analyse website traffic and improve performance.
You can manage your cookie preferences through your browser settings.
8. International Data Transfers
As an e-commerce website based in Northern Ireland, we primarily process data within the UK and the EU. If data is transferred outside these regions, we ensure appropriate safeguards are in place to protect your information.
9. Security of Your Data
We implement robust security measures to protect your data from unauthorised access, alteration, or disclosure. However, no online system can be 100% secure, and we cannot guarantee absolute security.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Please review this page regularly for updates. The “Effective Date” at the top indicates when this policy was last updated.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: hello@voceactive.com